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Last updated: 28 August 2026
Welcome to Relivo Vapes.
At Relivo Vapes, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use our website, place an order, create an account, contact us, subscribe to marketing communications or otherwise interact with our services.
Please read this Privacy Policy carefully so you understand how and why we use your personal data and the rights you have in relation to it.
This Privacy Policy explains how Relivo Vapes collects and processes personal data through your use of our website and services.
This may include information you provide when you:
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18.
Relivo Vapes is responsible for determining how and why your personal data is processed in connection with this website and our services.
Legal entity: [INSERT LEGAL COMPANY NAME]
Trading name: Relivo Vapes
Website: relivovapes.co.uk/
Email: [INSERT PRIVACY EMAIL]
Address: [INSERT REGISTERED BUSINESS ADDRESS]
Telephone: [INSERT TELEPHONE NUMBER]
If you have questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
If you are based in the UK and believe that your personal data has not been handled correctly, you have the right to make a complaint to the Information Commissioner’s Office (ICO).
We would appreciate the opportunity to address your concerns first, so please contact us before making a complaint where possible.
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal data.
The latest version will always be published on this page.
You should also ensure that the personal information you provide to us remains accurate and up to date.
Our website may contain links to websites, applications or services operated by third parties.
If you follow a third-party link, that third party may collect information about you in accordance with its own privacy policy. We are not responsible for the privacy practices of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Personal data means information that can identify you directly or indirectly.
Depending on how you interact with Relivo Vapes, we may collect the following categories of information.
This may include:
This may include:
This may include:
Where you make a purchase, payment information may be processed by our payment service providers.
Depending on the payment method used, we may receive limited payment-related information, such as transaction status or payment reference.
We do not intend to store full payment card details on our own systems where these are handled directly by an authorised payment service provider.
When you use our website, we may automatically collect information such as:
This includes information about how you use our website, such as pages visited, products viewed, links clicked and interactions with website features.
This may include:
Because Relivo Vapes sells age-restricted products, we may need to verify that customers meet the applicable minimum age requirements before completing certain transactions.
Where an external age-verification provider is used, information required for verification may be processed by that provider in accordance with its own privacy policy.
We only request information that is reasonably necessary for age verification and compliance purposes.
We do not intentionally collect special categories of personal data through our website unless this is necessary and permitted by law.
Please do not provide us with sensitive personal information unless we specifically request it.
We collect information through several different methods.
You may provide personal data when you:
When you browse our website, certain information may be collected automatically through cookies, server logs and similar technologies.
This may include technical and usage information about your device and interactions with our website.
Where appropriate, we may receive information from third parties such as:
The specific third parties used by Relivo Vapes may change over time.
We will only use your personal data where we have a lawful basis for doing so.
Depending on the circumstances, we may process your information because:
We may use your personal data to:
This includes:
Where you create an account, we may use your information to:
We may process personal information where necessary to comply with laws and regulations applicable to our business, including requirements relating to age-restricted products.
We may process technical and transaction information to:
We may use technical and usage information to understand how visitors use our website and identify ways to improve its functionality, content and customer experience.
We may use your contact details to respond to enquiries, provide customer support and send information relating to orders or services.
Where permitted by law, we may send information about Relivo Vapes products, offers, promotions and other marketing communications.
You can unsubscribe from marketing communications at any time.
We want our marketing communications to be relevant and useful.
Where required, we will obtain your consent before sending direct electronic marketing communications.
You may opt out of marketing at any time by:
Opting out of marketing will not stop essential communications relating to orders, transactions, account security or other services you have requested.
Relivo Vapes may use cookies and similar technologies on its website.
Cookies are small files placed on your device that help websites remember information and understand how visitors use them.
We may use cookies for purposes including:
Some cookies may be provided by third-party services that operate on our behalf.
You can manage or disable cookies through your browser settings and, where applicable, our cookie-management tools.
Please note that disabling certain cookies may affect the functionality of parts of the website.
We may share personal data with third parties where this is necessary to operate our website, provide our services, fulfil orders or comply with legal obligations.
These may include:
Payment service providers may process payment information when you make a purchase.
We may provide relevant customer and delivery information to couriers and delivery partners so that your order can be delivered.
Where age verification is required, relevant information may be shared with an authorised age-verification provider.
We may use third-party providers for services such as:
Where necessary, personal data may be shared with professional advisers such as lawyers, accountants, insurers or other professional service providers.
We may disclose personal data where required or permitted by law, including to government authorities, regulators, law-enforcement agencies or courts.
If Relivo Vapes is involved in a merger, acquisition, sale of assets, restructuring or similar business transaction, customer information may be transferred as part of that transaction where legally permitted.
We require third-party service providers handling personal data on our behalf to respect applicable data-protection requirements and only process personal data for authorised purposes.
Some of the service providers we use may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data-protection laws.
Where required, this may include using recognised safeguards such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.
We take reasonable and appropriate technical and organisational measures to protect personal data against:
Access to personal information is limited to people and organisations that reasonably need it for legitimate business purposes.
Where third parties process information on our behalf, we expect them to maintain appropriate security and confidentiality measures.
If we become aware of a personal-data breach, we will assess the incident and notify affected individuals and relevant authorities where required by law.
We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period depends on factors including:
Some information may need to be retained for longer periods where required by law.
When personal data is no longer required, we will securely delete it or anonymise it where appropriate.
Depending on your circumstances and applicable data-protection law, you may have rights including:
These rights are not absolute and exceptions may apply.
If you wish to exercise any of these rights, contact us using:
Email: [INSERT PRIVACY EMAIL]
We may need to request information to verify your identity before processing your request. This helps protect your personal information from being disclosed to someone who is not authorised to receive it.
You will generally not have to pay a fee to exercise your data-protection rights.
However, where permitted by law, we may charge a reasonable fee or refuse a request where it is clearly unfounded, excessive or repetitive.
We will normally respond to a valid data-protection request within one month.
Where a request is particularly complex or you have submitted multiple requests, we may extend this period where legally permitted. If this happens, we will explain the reason for the delay.
If you have questions about this Privacy Policy, your personal information or how we process your data, please contact Relivo Vapes.
Relivo Vapes
Legal entity: [INSERT LEGAL COMPANY NAME]
Email: [INSERT PRIVACY EMAIL]
Address: [INSERT REGISTERED BUSINESS ADDRESS]
Telephone: [INSERT TELEPHONE NUMBER]
Website: [INSERT WEBSITE URL]
If you have concerns about how we use your personal data, please contact us first so that we have an opportunity to investigate and resolve the matter.
If you are in the UK and remain dissatisfied, you can contact the Information Commissioner’s Office (ICO), which is the UK’s independent supervisory authority for data protection.
Information relating to an identifiable individual.
Any operation performed on personal data, including collecting, storing, using, sharing, changing or deleting it.
The organisation that determines why and how personal data is processed.
A third-party organisation that processes personal data on behalf of the controller.
A freely given, specific, informed and unambiguous indication that an individual agrees to their personal data being processed for a particular purpose.
A lawful basis that may allow an organisation to process personal data where it has a legitimate business or operational interest, provided that the individual’s rights and interests do not override that interest.
Processing personal data where it is necessary to enter into or perform a contract with you, such as processing information required to fulfil an order.
Processing personal data where it is necessary for Relivo Vapes to comply with a legal or regulatory requirement.
Relivo Vapes is committed to handling personal data responsibly and transparently while providing a secure and straightforward online experience for our customers.
