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Last updated: 28 August 2026
YOU MUST BE OVER 18 TO PURCHASE AGE-RESTRICTED VAPING PRODUCTS FROM OUR WEBSITE. WE MAY VERIFY YOUR AGE BEFORE FULFILLING YOUR ORDER.
Please read these Terms & Conditions carefully before placing an order with Relivo Vapes.
These are the Terms & Conditions on which Relivo Vapes supplies vaping products, replacement pods and related products to you through our website.
Please read these terms carefully before placing an order.
These terms explain who we are, how we provide products to you, how you and we may change or end a contract, what happens if there is a problem with a product, and other important information about purchasing from Relivo Vapes.
If you believe there is an error or something you do not understand in these terms, please contact us before placing your order.
Relivo Vapes is the trading name of:
Legal company name: [INSERT LEGAL COMPANY NAME]
Company registration number: [INSERT COMPANY NUMBER]
Registered office: [INSERT REGISTERED OFFICE ADDRESS]
VAT number: [INSERT VAT NUMBER, IF APPLICABLE]
You can contact Relivo Vapes using:
Email: [INSERT EMAIL ADDRETelephone: [INSERT TELEPHONE NUMBER]
Website: [INSERT WEBSITE URL]
You may also contact us through any customer-support or contact facilities made available on our website.
If we need to contact you regarding your order, we may do so using the telephone number, email address or postal address provided when you place your order.
When we use the words “writing” or “written” in these terms, this includes email communication unless otherwise stated.
When you place an order through our website, you are making an offer to purchase the products selected by you.
Your order will be subject to acceptance by Relivo Vapes.
A contract between you and us will come into existence when we confirm acceptance of your order, normally by email.
If we are unable to accept your order, we will inform you as soon as reasonably possible.
This may happen because:
Where payment has already been taken for an order that we cancel, we will arrange an appropriate refund.
We may assign an order number to your order.
If one is provided, please quote your order number when contacting us about your purchase, as this can help us locate your order more quickly.
We sell and deliver products only to locations where we are legally permitted and operationally able to supply them.
Our website may specify delivery areas and restrictions during the ordering process.
You are responsible for ensuring that the products you purchase can legally be purchased, possessed and used in your location.
You must be at least 18 years old to purchase age-restricted vaping products from Relivo Vapes.
By placing an order, you confirm that you meet the applicable minimum legal age requirement.
Because vaping products are age restricted, we may carry out age and/or identity verification before fulfilling an order.
We may use an independent age-verification or identity-verification provider where appropriate.
If electronic verification is unsuccessful, we may ask you to provide suitable evidence of age or identity through an appropriate verification process.
We will not knowingly fulfil an age-restricted order to a person who has not satisfied the required age-verification process.
If we are unable to verify that you are aged 18 or over, we may cancel the order and refund amounts paid for products that have not been supplied.
Please see our Privacy Policy for further information about how personal information used for verification is processed.
Product images displayed on our website are provided for illustrative purposes.
Although we make reasonable efforts to ensure that product images and colours are displayed accurately, the appearance of a product may vary slightly from the image displayed on your device.
Manufacturers may update product packaging, branding, colours or other external design elements.
The packaging supplied with your product may therefore differ slightly from an image displayed on our website.
A difference in packaging alone does not necessarily mean that the product supplied is incorrect.
Vaping products should be used responsibly and in accordance with the manufacturer’s instructions.
Before using a product, you should read any instructions, warnings and safety information supplied with it.
Do not use a product that appears damaged or defective.
Where a product contains a rechargeable battery, follow the manufacturer’s charging, storage and usage instructions.
Keep vaping products and batteries away from children and pets.
Nicotine is addictive and vaping is not risk-free.
If you want to change an order after submitting it, please contact us as soon as possible.
We will let you know whether the requested change is possible.
Where a change is possible, we may explain any resulting change to:
We will ask you to confirm whether you wish to proceed where confirmation is required.
If the requested change cannot be made, or the resulting changes are not acceptable to you, you may have the right to cancel the contract in accordance with these terms and applicable law.
We may make minor changes to products where necessary, including changes:
(a) to reflect changes in applicable laws, regulations or regulatory requirements; or
(b) to implement minor technical adjustments, improvements or safety-related changes.
Where such changes are made, we will take reasonable steps to ensure they do not materially affect the product you have ordered.
Any applicable delivery charges will be displayed during the ordering or checkout process.
During the order process, we will provide an estimated delivery timeframe where applicable.
We will aim to dispatch and deliver accepted orders within the timeframe stated on our website or during checkout.
Delivery dates are estimates unless we expressly agree otherwise.
If the supply or delivery of products is delayed because of an event outside our reasonable control, we will take reasonable steps to minimise the effect of the delay and, where appropriate, notify you.
Events outside our reasonable control may include:
Where a substantial delay occurs, you may contact us regarding cancellation and any refund to which you may be entitled.
If no one is available to receive a delivery, the delivery provider may leave instructions explaining how to rearrange delivery or collect the parcel.
Because our products may be age restricted, additional delivery requirements may apply.
If a delivery is unsuccessful and you do not rearrange delivery or collect the parcel within the period specified by the delivery provider, the parcel may be returned to us.
Where a parcel is returned because delivery could not be completed due to circumstances within your control, additional delivery charges may apply where permitted.
If we are unable to contact you or arrange a further delivery after reasonable attempts, we may cancel the order.
Subject to your statutory consumer rights, responsibility for the products generally passes to you when the products are delivered to you or to a person you have nominated to receive them.
Ownership of the products passes to you when we have received full payment for the products and they have been delivered to you, unless applicable law provides otherwise.
Your rights when ending a contract depend on:
If the product is faulty, damaged or misdescribed, you may have additional legal rights, as explained in Section 11.
You may have a right to end the contract where, for example:
(a) we have informed you of an error in the price or description of a product and you do not wish to proceed;
(b) there is a significant risk of substantial delay in supplying the products; or
(c) we have breached a legal obligation and you have a legal right to end the contract.
Where you are legally entitled to end the contract for such a reason, we will provide any refund required by law.
If you are a UK consumer purchasing online, you may have a statutory right to cancel your purchase within the applicable cooling-off period under the Consumer Contracts Regulations 2013.
This right is subject to legal exceptions, including certain products sealed for health protection or hygiene reasons where the seal has been broken after delivery.
Your statutory rights are not affected by these terms.
Any additional returns or goodwill policy offered by Relivo Vapes will be displayed separately on our website.
Any such additional policy is in addition to, and does not reduce, your statutory consumer rights.
If you wish to cancel an order or end a contract, please contact Relivo Vapes using the contact details published on our website.
Please provide, where possible:
If you cancel a contract after products have been dispatched or delivered, you may be required to return the products to us.
We will provide the appropriate return instructions.
Where the law requires us to cover the cost of returning a product, we will do so.
Where you are returning a product because you have simply changed your mind and the law places the return cost on you, you may be responsible for the return postage.
Where you are entitled to a refund, we will refund the amount required by law.
Refunds will normally be made using the original payment method unless another method is agreed.
Where applicable, delivery charges will be refunded in accordance with your statutory rights.
Where permitted by law, we may reduce a refund to reflect any reduction in the value of returned goods caused by handling beyond what would reasonably be permitted in a shop.
This does not affect your statutory rights concerning faulty, damaged or misdescribed goods.
We will issue refunds within the timeframe required by applicable law.
Where you are exercising a statutory right to cancel and return products, the timing of your refund may depend on when the products are returned to us or when you provide acceptable evidence that they have been returned.
Certain vaping products may be sealed for health protection or hygiene reasons.
Where permitted by law, you may lose a statutory cancellation right if you unseal such products after receiving them.
This does not affect your statutory rights where products are faulty, defective, damaged or misdescribed.
We may end a contract for products by notifying you where:
Where we end a contract after payment has been taken, we will provide any refund required by law.
If you believe that a product is faulty, damaged, defective, incorrectly supplied or not as described, please contact Relivo Vapes as soon as reasonably possible.
Please provide your order details and, where appropriate, photographs or other information that may help us assess the issue.
We have a legal obligation to supply products that comply with applicable consumer law.
For UK consumers, the Consumer Rights Act 2015 provides important protections concerning goods.
Depending on the circumstances, goods should be:
Nothing in these Terms & Conditions removes or restricts your statutory consumer rights.
Where a product is faulty or otherwise does not meet your legal rights, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and applicable law.
We will assess the issue and provide the remedy required by law.
Where you are legally entitled to reject a product and return it, we will provide appropriate return instructions.
Where the law requires us to pay the reasonable cost of returning a faulty or incorrectly supplied product, we will do so.
The price of a product will be the price displayed on the website at the relevant point in the ordering process, subject to any obvious pricing error.
Prices may include applicable taxes such as VAT where required.
Any applicable delivery charges will normally be displayed separately during checkout.
Where applicable, prices may be adjusted to reflect changes in VAT or other legally applicable taxes, subject to your statutory rights and the terms of your order.
We take reasonable care to ensure that product prices displayed on our website are accurate.
However, an obvious pricing error may occasionally occur.
If we discover an error in the price before accepting your order, we may contact you and provide the option to proceed at the correct price or cancel the order.
If an obvious and unmistakable pricing error has been made and the error could reasonably have been recognised by you, we may cancel the contract, refund amounts paid and, where necessary, require the return of products already supplied.
You must pay for your products using an accepted payment method before we dispatch your order, unless otherwise stated during checkout.
If you believe there is an error in a payment, invoice or order total, please contact us promptly.
We will investigate the matter and correct any genuine error where appropriate.
If we fail to comply with these Terms & Conditions, we are responsible for loss or damage that is a foreseeable result of our breach of contract or our failure to use reasonable care and skill.
We are not responsible for losses that are not reasonably foreseeable.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited, including applicable liability relating to death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.
Unless expressly agreed otherwise, our products are supplied for personal and domestic use.
If you use our products for commercial, business or resale purposes, we will not be responsible for business losses such as loss of profit, loss of business, business interruption or loss of business opportunity to the extent permitted by law.
We will process your personal information in accordance with our Privacy Policy.
This may include information required to:
Please read our Privacy Policy for further information about how we collect, use, store and protect personal information.
We may transfer our rights and obligations under these terms to another organisation where reasonably necessary, provided that this does not unlawfully affect your rights.
Where required, we will notify you of such a transfer.
You may only transfer your rights or obligations under these terms to another person where we agree to this in writing, unless applicable law gives you a right to do so.
The contract between you and Relivo Vapes is intended to be between you and us.
Unless applicable law provides otherwise, no third party will have the right to enforce any term of this contract.
Each section of these Terms & Conditions operates separately.
If a court or relevant authority decides that any provision is unlawful, invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
If we do not immediately insist that you comply with an obligation under these terms, or if we delay taking action regarding a breach, this does not mean that we have waived our right to enforce the relevant obligation or take action later.
These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer-protection law provides otherwise.
If you are a consumer, you may have additional rights concerning the courts in your country or place of residence.
Nothing in these Terms & Conditions is intended to remove any mandatory consumer rights that apply to you.
Relivo Vapes
Legal company name: [INSERT LEGAL COMPANY NAME]
Company registration number: [INSERT COMPANY NUMBER]
Registered office: [INSERT ADDRESS]
Email: [INSERT EMAIL ADDRESS]
Telephone: [INSERT TELEPHONE NUMBER]
Website: [INSERT WEBSITE URL]
Last updated: 28 August 2026
